Shop Manager

Shop Manager

61 Church St, Garstang, Preston PR3 1YA

37.5 hours per week, including weekends on rotation

£25,302.39 pa plus reward and benefit scheme

Sue Ryder is one of the UK's largest charity retailers, operating over 400 shops that generate funds for medical, practical, bereavement and emotional support services. The Garstang shop is a two story retail space that sells fashion, bric a brac, toys, books and soft furnishings.

About you

Are you an experienced, proactive shop manager with strong retail skills and the ability to lead volunteers? If so, join us in Garstang and contribute to the wider Sue Ryder mission.

To be successful you will have:

• Commercial awareness to achieve sales targets and meet deadlines
• Team leadership skills, able to lead a large volunteer team
• Positive, can do attitude and strong customer service focus
• Understanding of financial and IT administration

Other responsibilities include:

• Drive business, push sales and achieve targets using retail experience
• Lead your team to deliver excellent customer service to donors and customers
• Work with the local community to generate donated stock
• Recruit, train and retain a volunteer team
• Set high standards of merchandising and housekeeping; ensure health and safety is prioritised
• Manage effective stock processes, maintaining a well merchandised shop with fresh, seasonal stock
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns and national fundraising initiatives
• Operate the E POS system and manage stock processes through it

Minimum Essential Criteria

• Customer service experience
• People management experience (reviews, 1:1s, volunteer recruitment, team meetings)
• Experience achieving KPI and targets
• Strong IT skills (admin, email, instant messaging, video calls)
• Organisational skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and safety knowledge
• Basic Microsoft Office skills or equivalent
• Background in high street retail, leisure or hospitality
• Experience with merchandising and stock rotation

Competitive Benefits Package

• 27 days holiday, rising to 33 with length of service (+ bank holidays; pro rata if part time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme (£250 payment)
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle scheme
• Healthcare Cash plan for routine healthcare costs
• Death in Service benefit
• 10% online shop discount (shop.sueryder.org)
• Structured induction programme and learning and development opportunities
• Access to employee support programme
• Additional benefits available; see full list on careers website

Accessibility

The shop is two storey with an upper shop floor. It is an old building with tight space and limited wheelchair accessibility. The sort room is on the upper floor.

Our commitment to equity, diversity and inclusion

Sue Ryder recognises that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our staff, and to eliminating unlawful discrimination. We welcome applications from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer we support the 'Offer an Interview' scheme for disabled applicants who meet the minimum essential criteria.

We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and supporting applicants to compete fairly in the interview process.

If you require support to compete an application or participate fully in the interview process, please email .

Post appointment support

Once in post you will have access to staff and volunteer networks for LGBTQ+ colleagues, global cultures, people with disabilities, women and non binary individuals, and an Inclusion Passport to record workplace adjustments.

For more information on our equity, diversity and inclusion work, visit:

We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. There is no one size fits all approach to coping and help-through our work, no one has to face death or grief alone.