Shop Manager

Overview

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of channels: in shop, delivery, Click & Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us, whether they order in store or online.

Responsibilities

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training, development, and colleague engagement
• Keep a close eye on wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well stocked and welcoming

Benefits

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks while on shift
• Paid breaks
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme, with company match up to 7%
• Confidential employee assistance app and helpline
• Long service awards celebrating key milestones
• Savings and discounts for everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food on the go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture, recognising and valuing that difference is good.

About us

Here at Greggs, we love what we do and we have fun. Our culture is built on how we behave and support each other. Everyone's welcome at Greggs, whatever their background, preferences or beliefs. We want all of our colleagues to feel welcome and able to be themselves at work.