Shop Manager

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You will be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online.

While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver excellent results and maintain high standards of the shop
• Drive high performance through recruitment, training, development, and colleague engagement
• Monitor wage controls, waste controls, and customer service standards
• Get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks to recharge
• Sharing 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows with your career
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, with experience in delivering excellent customer service, especially in a food-on-the-go or retail environment, this role could be for you. You should support an inclusive culture that values diversity.

If you have previously developed a team and supported an inclusive environment, you'll fit right in. Apply now and take the next exciting step in your career!

About us

At Greggs, we love what we do and have fun! Our culture - how we behave and support each other - makes us special. Everyone's welcome at Greggs. We want all colleagues to feel valued and able to be themselves at work. More about us can be found here: Greggs Careers About Greggs.

• Salary £34,709 plus additional commission (eligibility applies)
• Frequency Annual
• Job Reference greggs/TP/5424/45076
• Contract Type Permanent
• Contract Details Shift pattern and availability can be discussed at interview
• Closing Date 19 July, 2025
• Job Category Retail
• Business Unit Retail
• Location Cardiff, Mermaid Quay, United Kingdom