Shop Maintenance Resource Planner

The following content displays a map of the jobs location - Innovate House

Monday to Friday, shifts between 6:30am and 6:30pm, approx one in four weekends

Up to £24,628 per annum, depending on experience

Contract Hours:

35

Location:

Closing Date:

16/11/2026

Job Category:

Head Office

Region / Site:

Head Office

Business Unit:

Property

Vacancy Information

We have a fantastic opportunity to join the Shop Maintenance team at Greggs.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Free hot drinks while on a shift break
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees whohave at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-relatedand wellbeing issues, 24 hours a day, 365daysa year. Including a mobile app providing a range of wellness content on physical, mental, social,andfinancial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online couponsand lifestyle offers
• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, andprovide support to one another

About the role

• This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of 6.30am and 6.30pm including bank holidays and approximately 1 in 4 weekends.
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW

What you'll do

As a Shop Maintenance Resource Planner you'll:

• Use our mobile workforce management system, Aeromark, to plan Engineer's workloads effectively for both reactive and planned maintenance activities
• Ensure that all calls are planned, logged and processed in line with agreed service level agreements
• Ensure that jobsare escalated in line with agreed procedures
• Liaise with 3rd party contractors, Engineers and in house customers
• Forward and chasejobs to contractors through to completion
• Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Place orders through SAP ordering system
• Raise and receipt purchase orders in line with current accounts system
• Carry out essential admin tasks in line with business needs

About you

You will fit right into this role if you can demonstrate:

• Excellent organisational skills
• Good interpersonal skills
• Good written and verbal communication skills
• Computer literate to an intermediate level
• You are results driven
• Previous experience in a similar role (desirable)
• Previous experience of team working
• A professional telephone manner with the ability to communicate at all levels
• Flexibilityto changeable shift patterns
• A willingness to learn and develop within a great team!

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.