Shop Assistant

Shop Assistant

Location: Oakengates, Telford

Salary: £24,479 per annum, pro rata

Hours: 14 per week

Contract: Fixed term contract (6 months)

Are you a retail superstar who is passionate about helping make a difference? As a Shop Assistant you'll provide great customer service and support a welcoming environment for customers and volunteers- all while raising vital funds for people in crisis.

"The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis" - Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Ready to make a difference every day? The closing date for applications is 23.59 on Wednesday 22nd July 2026.

In return for your commitment and expertise, you'll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organization that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders