Sheltered Scheme Manager (Part-time)

The Observatory, Liverpool City Centre Office

Torus Group

Permanent

Do you have strong people skills, a passion for supporting older and vulnerable residents, and the ability to deliver high quality housing management services? We're looking for a Sheltered Scheme Manager to join our team and provide day to day management of our sheltered and independent living schemes across Liverpool. You'll play a vital role in helping residents over 55 live safely, independently and confidently within their homes and communities.

What you'll be doing:

• Deliver day to day housing management across sheltered and independent living schemes, ensuring compliance and high quality service delivery.
• Respond to resident enquiries, low level disputes, emergencies and daily wellbeing checks, promoting safety, independence and positive outcomes.
• Complete risk and needs assessments, annual reviews, support plans and case management activities to help residents remain safe at home.
• Support the lettings process, including viewings, inductions and promoting the benefits of sheltered housing to minimise voids.
• Empower residents to engage in activities and events that promote health, wellbeing and social inclusion.
• Assist residents with tenancy sustainment, digital access, welfare benefit applications, budgeting advice and referrals for aids, adaptations and assistive technology.
• Work collaboratively with internal teams, external agencies and multi agency partners to support independent living and effective signposting.
• Use the OKEachDay service to share information and respond to resident queries.
• Participate in scheme audits, inspections, health and safety checks, fire alarm testing and monitoring of communal areas.
• Report and escalate repairs, liaise with contractors and monitor the quality of completed works.
• Promote safeguarding, reporting concerns promptly in line with Torus and Local Authority policies.
• Support marketing and promotional activity to raise awareness of sheltered housing and attract new applicants.
• Maintain accurate records, ensure data security and contribute to value for money and continuous improvement objectives.

What we're looking for:

• GCSE Grade 4+ (or equivalent) in English and Maths.
• CIH Level 3 or willingness to work towards.
• Experience working in sheltered housing, housing management or social care with older or vulnerable people.
• Experience completing assessments, support plans and managing a caseload.
• Strong multi agency working experience and ability to make decisions in challenging situations.
• Ability to listen, understand and signpost effectively.
• Personal resilience and strategies for managing difficult situations.
• Experience providing budgeting advice and basic welfare benefit support.
• Knowledge of safeguarding practices and procedures.
• Ability to build rapport while maintaining professional boundaries.
• Commitment to equality, diversity, health and safety and high quality service delivery.
• Confident using ICT systems and digital communication tools.
• Flexible approach to work, including evenings and weekends when required.
• Ability to travel to various locations using own transport.
• Ability to work from home when required.

Interview Process:

• Candidates will be invited to attend an interview, which will include a competency based discussion exploring relevant experience, safeguarding awareness, housing management knowledge and customer focused behaviours. Interviews will take place at our Liverpool City Centre Office on Thursday 9th July 2026.

Additional Information:

• Each successful applicant will be required to complete the following pre employment checks prior to a start date being agreed:
• Right to work verification
• Qualification certificate check (where applicable)
• Enhanced DBS is required
• Completion of all new starter documentation including signed terms and conditions

£28,859 pro-rata (pending pay award)

Hours

18.5

• Generous Annual Leave: Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e learning workshops and support for professional qualifications.
• Recognition and Well being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.