Sheltered Housing Scheme Manager

Contract Type: Permanent,Full Time -36 Hours

Salary: £24,545per annum to £ 27,000 per annum(Regional salary)depending on experience

Grade: 3 (Regional salary)

Working Location:Stretford, Manchester- with flexibility for other local schemes

WorkingHours: Monday to Friday. AM at 1 scheme PM at the other.

Scheme locations are in South Trafford -Travel required between schemes.

Persona:Site Based Worker: Site based and may attend the Manchester office on an ad-hoc basis

Closing Date:11 th August 2026 - 1:00 PM

Interview Date: To be confirmed (Interviews will be held in person)

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Benefits Include:

• 25 days Annual Leave rising to 30 days with length of service
• Bank Holidays
• Westfield Health Cash Plan
• excellent pensionplanand non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme.

Join our L&Q Living Housing Management Team at L&Q:

An exciting opportunity has become available for the right candidate to join us as a Scheme Manager within our Housing Management Team. Independent Living is an integral part of what L&Q Living do, delivering services primarily for our customers aged 55 and over.

Our customers are always at the heart of our service. We are an aspirational and forward-thinking team, responsible for delivering quality housing and working with our customers to enable them tomaintaintheir independence and live well by delivering the support theyrequire, encouraging social participation andidentifyingopportunities to connect with the wider community.

We are seeking someone who brings a creative and innovative approach to supporting older people to live independently in their own homesandwhohasa genuine passion for enhancing their health and well being.

Your impact in the role:

In this role, you will contribute to delivering a high quality, supportive, and compliant housing service by:

• Providing frontline housing management services to ensure the schemeisfully compliant.
• Proactively engaging with residents, visitors, and contractors tomaintainpositive communication channels, enhance resident wellbeing,identifysupport needs, and work with partner agencies to achieveappropriate outcomes.
• Encouraging and supportingresidents to make the scheme in which they live a supportive environment for themselves, friends, and other groups in the areas, while embracing technology assisted processes to enhance the Independent Living offer.

What you'll bring:

• Relevant practical experience in housing management or other customer focused role, with knowledge of service delivery, health and safety and the benefits of assisted technology
• Excellent customer service skillswith the ability toidentifythe needs of others and provide support and guidance
• Strong communicationand relationship building skills
• Ability toidentifyproblems and proactively find solutions
• Sound working knowledge of Microsoft applications, with the ability to collate, analyse and present data
• Driving Licence: For this position, we require the candidate to be mobile - A driving license is required.

DBS

For thispostthe successful candidate will need to apply for or be in possession of a Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit .

About L&Q:

We'reone of the UK's leading housing associations and developers. We were founded on a simple belief:high qualityhousing is vital for people's health,happinessand security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', andwe'reproud to serve diverse communities across London, theSouth EastandNorth Westof England.

People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework , which outlines our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q.

At L&Q, we know that diversity and inclusion make us stronger - andthey'reat the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential.We'reproud to be recognised for creating an inclusive workplace.We'rea Disability Confident Leader (Level 3) andwe'veintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.It'sall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.Findout morehere .

Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant willbe requiredto undertakeappropriate safeguardingchecks.