Shared Service Center - Finance Process Review

Quality & Reporting Process Specialist

Leeds Hybrid Working

We are supporting the appointment of a Quality & Reporting Process Specialist to join a newly established Shared Services function, playing a key role in driving service quality, control, and continuous improvement across finance operations.

This role will be central to ensuring consistent, high-quality delivery across Order to Cash (OTC), Procure to Pay (PTP), and Record to Report (RTR) processes, with strong exposure to senior stakeholders.

This is a hands-on, analytical role where you will:

• Monitor and audit Shared Service Centre outputs to ensure adherence to SLAs, SOx controls, and internal quality standards
• Review and test ServiceNow tickets against standard operating procedures
• Identify process gaps and recommend practical improvements to reduce rework and increase efficiency
• Produce monthly dashboards and management reports for senior leadership
• Analyse volume and performance data from D365 to highlight trends, utilisation, and improvement opportunities
• Support data quality and cleanse activity across customers, vendors, and master data
• Present audit findings in a constructive, development-led way that supports continuous improvement

You'll bring a strong analytical mindset and a genuine interest in process quality, data, and controls. Ideally, you will have:

• Experience within OTC, PTP, and/or RTR environments
• A solid understanding of SOx control frameworks
• Strong attention to detail and the ability to translate complex data into clear, meaningful insight
• Experience producing management information, dashboards, or quality reporting
• Confidence working with a range of stakeholders in a collaborative environment