ServiceNow ITOM Technical Consultant

ServiceNow Technical Consultant - ITOM - ServiceNow - Discovery - CMDB

My client are looking for a ServiceNow Technical Consultant to join the business on an initial 6 month contract.

The ServiceNow Technical Consultant will initially undertake an assessment of the current Discovery capability and existing coverage achieved via the roll-out of ServiceNow ITOM (IT Operations Management) Discovery & Visibility. This will also involve completing a Gap analysis between ServiceNow ITOM discovered data and other known data sources, and working with the business to remediate and close this gap.

Key Responsibilities

• Ensure ServiceNow ITOM Discovery configuration is completed and verified to achieve maximum visibility, whilst being operationally efficient, with no detriment to the integrity of the infrastructure.
• Work with the Managed Service Provider (3rd party) to ensure the effective support of the ITOM capability, developing good relations and helping to define the support processes.
• Support and guide the Business Units to achieve maximum visibility of the assets under their management, through identification and addressing gaps in the Discovered data in the CMDB
• Provide support and training to Business Units in their use of ITOM (Discovery)
• Produce reports on the percentage coverage of assets in the ServiceNow CMDB against total known assets
• Recommend additional data source integrations, where desirable, to address gaps in CMDB data.
• Act as a brand ambassador for the Tech Transformation team and play an active role in positively shaping how transformation capabilities are perceived by the wider business

Experience required

• Experience of the wide use of ServiceNow ITOM module specifically including the Visibility and Discovery capability, including the administration and configuration of the module.
• Excellent data analysis skills comparing multiple sources of data to identity gaps and recommend plan and monitor steps to remediate.
• Experience of the use and configuration of ServiceNow CMDB, Hardware and Software Asset Management capability
• Excellent analytical skills including an ability to anticipate and highlight potential issues and opportunities
• Ability to engage, build relationships with and influence senior leadership and key business stakeholders
• Possesses exceptional communication skills, with the ability to engage different audiences at all levels

ServiceNow Technical Consultant - ITOM - ServiceNow - Discovery - CMDB