ServiceNow Developer

• Inside IR35 contract - Initial 6 months with extension plan
• Hybrid: 2-day onsite a week (Moorgate)
• Rate: £500 - £650/day

ServiceNow Engineer - CMDB Specialist | Inside IR35 contract

• Contract Duration: Initial 6 months with extension plan
• Location: Moorgate
• Hybrid: 2-day onsite a week
• Rate: £500 - £650/day inside IR35

Job Summary:
Our client, a leading UK insurance firm, is seeking an experienced ServiceNow Engineer to join their CMDB ongoing project. This role will work alongside their permanent development team to deliver critical CMDB enhancements, with a focus on configuration, integration, and governance workflows. Extensive hands-on experience implementing ServiceNow CMDBs with deep expertise in Common Service Data Model (CSDM) v4.0, service mapping capabilities, and demonstrated ability to integrate CMDB data with core ITSM applications while effectively communicating technical solutions to non-technical stakeholders.

Key Responsibilities:

• Configure and optimise CMDB Health Dashboards, default CI Class views, and finalise CI Class Manager implementation
• Deliver outstanding User Stories related to Governance, Compliance, and the new service transition workflow
• Integrate CMDB with core ITSM applications, including Incident Management, Problem Management, Change Enablement, and Request Fulfilment
• Collaborate with the permanent developer on application and service relationship mapping across the infrastructure landscape
• Support the Service Transition team in building out application service instances and dependencies
• Ensure seamless data flow between CMDB and integrated systems such as InTune, Entra, SCCM, MEND, and ServiceNow Discovery

Qualifications and Requirements:

• Essential: extensive hands-on implementation of ServiceNow CMDBs with deep expertise in Common Service Data Model (CSDM) v4.0
• Strong experience with service mapping methodologies (vertical, horizontal, tag-based services) and Discovery patterns
• Hands-on knowledge of Hardware and Software Asset Management modules within ServiceNow
• Business analysis skills with the ability to engage non-technical stakeholders and present solutions to senior leadership
• Experience working within formal testing environments and producing high-quality technical documentation
• Excellent communication skills-capable of translating complex technical concepts into clear business language

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.

Computappoint do not use AI to filter or assess candidates; we use experienced and dedicated recruiters, who want to match the best people to roles.