ServiceNow developer

Job Title: Service Now Sr Developer

Job Type: Contract/Freelance

Location: Brussels, Belgium

Work regime: Hybrid (2 Day Onsite in a Week)

What you will be doing

You will work in the Service Now squad as Dev Engineer on Service Now. The squad is working in an agile way.

Mission Context

• Support and guide the team through the different processes.
• Monitoring of the instances.
• Execute maintenance/run tasks (small changes/ LCM / License mngt )
• ITIL framework knowledge:
• Incident management - Second/third line incident management (analyze /alignment / small changes / communication / follow-up )
• Problem Management
• Asset Management
• Change Management

• Release management: prepare and follow-up releases (runbook preparation and validation, presentation in Change advisory board).
• Process optimization: experience in optimizing workflows, reducing bottlenecks, and automating repetitive tasks.
• Data analysis: understanding of report creation, dashboard management.
• Agile or scrum methodologies.
• Implementation of processes in Service Now.
• Design and creation of feeding interfaces to integrate data to Service Now.
• Setup API integration between Service Now and Fortis local resources.
• Analysis and creation of automated exports from Service Now to feed Fortis internal customers' needs.
• Analysis and configuration of Email interfaces (inbound/outbound) in Service Now.
• Workflow design in Service Now.
• Migration of existing tools to Service Now.

Technical profile requirements

• Service Now Certified (Admin Course)
• Certified Implementation Specialist or other related certification (nice to have)
• Cloud knowledge (nice to have)
• Monitoring and performance optimization: experience with Service Now instance health checks, performance monitoring and system upgrades.

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data center migration and workload development for cloud service providers.

Awardee of prestigious recognitions including:

• Women's Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America's Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 SBU Leadership in Business Awards
• Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023