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Service Team Lead - Tibshelf
Posted 9 days 23 hours ago by Wanzl Metallwarenfabrik GmbH
Permanent
Full Time
Other
Warwickshire, Coventry, United Kingdom, CV1 1
Job Description
Responsibilities 
- Day-to-day supervision of administrators, helpdesk, and office support staff
- Support with guidance, coaching, feedback with performance reviews and develop team skills
- Training new admin / support staff on processes and systems
- Applies HR & QESH Policies fairly e.g. conduct, capability, attendance and health and safety
- Acting as the deputy to the SDM for internal operations as and when required
- First escalation point for internal issues before they go to SDM/CM
- Support scheduling and dispatch of Engineers/Technicians
- Ensure work orders, job sheets, and PPMs are issued, updated and closed
- Monitor SLAs and flag risks early to the SDM
- Coordinate ordering of parts and consumables within agreed budgets
- Maintain asset and stock records in CAFM/CMMS or ERP systems
- Maintain contract documentation, certificates, and statutory records
- Assist with gathering data for KPIs, monthly reports, and audits
- Ensure documentation is correctly filed and traceable
- Help streamline workflows, forms, and standard operating procedures
- Provide practical feedback from the office/engineers to SDM & CM
- Any additional ad hoc tasks and support projects also to be completed to ensure the efficient running of the service office
- Proficient in Microsoft Office and general computer literacy
- Positive, enthusiastic team player
- Ability to work efficiently while maintaining high accuracy
- Strong attention to detail, particularly in data entry
- Confident communicator across all levels, both via phone and email
Wanzl Metallwarenfabrik GmbH
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