Service Support Lead

Service Support Lead

Sevenoaks (Hybrid)

£26,250 + Benefits

Kickstart Your Career in a Commercial Environment

Are you a recent graduate or early in your career and looking to step into a fast-paced, customer-focused role?

We're recruiting for a Service Support Lead to join a growing, forward-thinking technology business. This is a fantastic opportunity to gain hands-on experience in client management, operations, and team coordination-perfect for someone looking to build a long-term career in the commercial world.

What You'll Be Doing

• Acting as a key point of contact for customers
• Supporting the service desk team and ensuring high service standards
• Managing queries, tickets, and escalations within SLA targets
• Building strong client relationships and delivering excellent service
• Assisting with reporting and continuous improvement of processes

What We're Looking For

• A confident communicator with strong customer service skills
• Highly organised with a proactive, problem-solving mindset
• A team player with leadership potential
• Eager to learn and grow within a commercial environment
• Any exposure to customer support, retail, or office environments is a plus

What's on Offer

• 25 days holiday (rising to 28)
• Private medical & wellbeing support
• Hybrid working
• Clear progression opportunities

If you're motivated, ambitious, and ready to start your career in a dynamic business, we want to hear from you.

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