Service Supervisor - Service Operations

Service Supervisor - Service Operations

Location: NG2 1AE

Job Purpose

To provide essential support to the Field Line Manager, leading a diverse team of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines.

This position offers a blend of leadership, technical expertise, and strategic planning, making it ideal for a proactive and motivated individual ready to make a significant impact.

Key Accountabilities

• Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
• Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
• Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development.
• Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles.
• Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues.
• Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently.
• Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations.
• Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members.
• Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives.
• Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow.
• Facilitate feedback from the field to management, helping to refine processes and improve service delivery.
• Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives.

About You

• Experience with Gent and Notifier systems
• Proven experience in field electrical and supervisory/management
• Industry specific qualifications (FIA or equivalent)
• Fully qualified with a certificate in IOSH or SSSTS (Health and Safety)
• Proficiency in MS Office (Outlook, Word, Excel)
• Strong leadership and communication skills
• Sound knowledge of contract terms and pricing
• Full driving licence
• Ability to create and build strong relationships with a professional approach

What we offer

• Paid refer a friend bonus up to £1000
• Development and progression opportunities
• Annual leave increasing with service
• Competitive salary dependant on experience, overtime, callout, door-to-door work