Service Retention Specialist - Uncapped Bonus & Training

City West Country Limited is seeking a CSU Service Retention Specialist for Exeter. The role is based at our Exeter Head Office with a salary up to £31,404.74 and standard hours Monday to Friday.

You will manage service plans, handle bookings, and drive retention while ensuring accurate customer records and payments. You will be the main contact for service plan inquiries across sites, aiming to reduce cancellations and re-engage lapsed customers, while supporting workshop flow and