Service Request Designer

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Posting Date: 8 May 2025

Function: Business Services & Operations

Unit: Business

Location: Basingstoke Road, Reading, United Kingdom

Posting Date: Monday 12th May

Function: Managed Service

Location: Reading

Please note - This role requires the selected candidate to hold UK Government Clearance to SC level or be eligible for it.

As our Service Request Designer, you'll be responsible for delivering workable & efficient design / networking solutions to enable successful delivery of complex secure national infrastructure for our Defence contract within the BT Business Managed Service (BMS) area. You'll work collaboratively across all defence teams to ensure the successful fulfilment of orders, delivered proactively within agreed timeframes, and meet our customer's expectations of service excellence.

1. Design solutions detailing equipment, components, network services, cabinet layouts, connectivity diagrams, and field team work instructions.
2. Identify and communicate risks impacting delivery within customer SLAs.
3. Support the implementation of new technologies onto the secure defence infrastructure and update asset management databases with design changes.
4. Work to operational performance measures while maintaining knowledge of products, networks, and systems.
5. Track and update asset management databases with design changes.

1. Good IT literacy skills (MS Office). Ability to manipulate data, prepare documents, and presentations.
2. Use of Microsoft Visio (preferred).
3. Prioritisation skills for complex workloads and multiple orders.
4. Ability to work independently and collaboratively with customers.
5. Eligibility to obtain SC level security clearance (mandatory).

At BT, we entertain, educate, and empower millions daily. We're a brand built on connecting people-whether friends, family, businesses, or communities. Joining us, you'll receive a competitive salary and benefits, along with a culture of collaboration, inclusivity, and support for your growth.

Benefits include:

• 22 days annual leave plus bank holidays
• Generous pension scheme
• BT Share Plan
• Discounted BT products (TV, Broadband, Mobile)
• Flexible working arrangements

Flexible Working
This role adopts a 3-2 working model, requiring presence at the contractual location 3 days a week with 2 flexible days.

With over 175 years of heritage, BT is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers worldwide. We value diversity and inclusion, championing digital skills and making a positive societal impact.

We encourage applicants from all backgrounds, including those who may need flexible working arrangements or reasonable adjustments during the hiring process. If your experience doesn't match every requirement but you're excited about the role, please apply-your unique perspective could be a great fit for our team.