Service Operations Manager

Our client is a global, leading specialist for intelligent drive technology and systems as well as tailor-made services. They are looking for a Service Operations Manager to join their growing team.

Service Operations Manager

Permanent
£55,000 - £75,000 (Dependent on experience)
Monday - Fridaty 41.5 Hours (Flexible Start & Finish Time)
Remote (Travel Across UK & Ireland Required)

Service Operations Manager
Job Description

• Plan, schedule, and coordinate service activities, including maintenance, repairs, overhauls, and commissioning of drive and propulsions systems, auxiliary equipment.
• Ensure efficient allocation of service engineers and technical resources to meet customer needs and contractual obligations.
• Monitor and control costs, and profitability, ensuring adherence to financial policies.
• Develop and implement service procedures, workflows, and quality standards to optimize service delivery.
• Manage the inventory of spare parts, tools, and equipment, ensuring availability and utilization.
• Lead, mentor, and develop a team of service engineers and technicians, fostering a high-performance and collaborative work environment.
• Conduct performance reviews, identify training needs, and implement development plans for team members.
• Ensure team compliance with company policies, safety regulations, and industry best practices.
• Serve as a critical point of contact for key customers, building strong relationships and ensuring high levels of customer satisfaction.
• Understand customer requirements, provide technical support and solutions, and effectively resolve service-related issues and complaints.
• Develop and present service proposals and reports internally and externally.
• Identify opportunities for service contract renewals, upgrades, and additional service offerings.

Service Operations Manager
Essential Experience/Skills/Qualifications

• Experience in relevant industry, with a strong focus on service and maintenance of equipment.
• Proven experience in managing and leading technical service teams (Rail & Marine preferred).
• Technical knowledge of mechanical and electrical drive systems and related technologies.
• Significant Travel across the UK & Ireland will be required involving nights away.

Service Operations Manager
Company Benefits

• Company Vehicle
• Annual Bonus (pro rata on year of joining)
• 25 days holiday (pro rata on joining)
• Pensions 3% EE, 6% & ER Life Assurance & Salary/Bonus Sacrifice
• Private Health Care & Dental Health Care

If you feel you're a good fit for this position, please click 'apply'