Service Manager/Domain Expert

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: Service Manager/Domain Expert

Work mode: Hybrid, 2 days WFO/week

Contract duration: 6 months
Location: London, UK
Pay rate: £772 per day all inc. (Inside IR35)

JOB DETAILS

Role Title: Service Manager/Domain Expert

Minimum years of experience: 10+ years

Job Description:

The Service Manager/Domain Expert is responsible for ensuring the effective delivery, governance, and continuous improvement of services within their designated domain. This role acts as the bridge between business stakeholders, operations teams, technology teams, and service providers to ensure service excellence, operational efficiency, compliance, and customer satisfaction.

Key Responsibilities

Service Delivery Management:
Own end-to-end service delivery within the assigned domain.
Ensure services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Monitor operational performance and service quality metrics.

Domain Expertise & Governance:
Support business transformation and change initiatives.
Identify risks and develop mitigation strategies.
Ensure compliance with organizational policies, regulatory requirements, and industry standards.

Stakeholder Management:
Act as primary point of contact for domain-related service concerns.
Build strong relationships with business leaders, customers, vendors, and cross-functional teams.
Communicate service performance, risks, and improvement plans to stakeholders.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.