Service Manager- Systems Integrator

Looking for the next step in a networking career with a forward-thinking services provider?

Join a fast-growing technology organisation delivering cutting-edge connectivity, cloud, and managed solutions to enterprises across multiple industries. With a reputation for reliability, security, and innovation, the organisation has consistently supported businesses in building robust IT infrastructures that enable growth and digital transformation. The success lies in combining deep technical expertise with a customer-first approach, ensuring services are both agile and future-ready.

The team is hiring a Network Engineer to oversee the delivery and performance of telecom services across the business. Acting as the main point of contact for both customers and vendors to ensure services are reliable, efficient, and meet agreed SLAs while driving continuous improvement.

Ready to bring technical expertise to an innovative services provider? Apply now!

Responsibilities:

• Manage SLAs and ensure service performance meets targets
• Act as the primary liaison between customers, vendors, and internal teams
• Lead service reviews, handle escalations, and resolve service issues quickly
• Track and report on service performance, providing insights to senior leadership
• Manage vendor relationships and drive service quality improvements

Requirements:

• 3+ years' experience in service management or telecom service delivery
• Strong knowledge of enterprise telecom services and vendor management
• Experience managing SLAs, service reviews, and escalations
• Excellent stakeholder management and communication skills
• Hybrid role - 3x per week in central London

Salary:

• Up to £50,000 per annum