Service Manager

Swindon, United Kingdom Posted on 09/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description 3-month contract with a local authority Summary

• This is a 3-month contract with a local authority, focusing on leading and overseeing the Quality Assurance function within Children's Social Care. The role is crucial in ensuring robust systems are in place to monitor, evaluate, and improve practice. The postholder will drive continuous improvement through audits, learning, and performance activities, ensuring high standards of safeguarding and service delivery. The position is central to preparing for and responding to Ofsted inspections and embedding learning into frontline practice.

Responsibilities

• Lead and manage the Quality Assurance framework for Children's Social Care.
• Oversee and deliver monthly practice audits and thematic audits, ensuring they are robust, evidence-based, and outcome-focused.
• Identify key themes, risks, and areas for improvement from audit findings.
• Ensure learning from audits is effectively disseminated and embedded into practice.
• Establish and facilitate forums and mechanisms to "close the loop," ensuring continuous improvement in service delivery.

Essential Experience Required

• Significant experience within Children's Social Care, including safeguarding and statutory services.
• Proven experience in Quality Assurance, audit, or inspection roles within a social care setting.
• Experience of leading audits, analysing findings, and driving service improvements.
• Experience of preparing for and supporting Ofsted inspections.
• Demonstrable success in improving practice standards and service outcomes.

Essential Qualifications Required

• Degree-level qualification or equivalent.
• Recognised professional qualification in Social Work (e.g., CQSW, DipSW, or equivalent), where applicable.
• Registration with Social Work England (if required).
• Enhanced DBS clearance.

Additional Information

• Working hours: 37 hours per week.
• Driving license required.
• Location: Civic Campus, Euclid Street, Swindon, SN1 2JG, United Kingdom.
• Work pattern: 3 days per week on a bi-weekly schedule.
• The role closes on 19th June 2026.