Service Manager

Service Manager - Supported Housing

Location: Bedfordshire

Salary: £40,000 - £42,500 per annum, depending on experience

Contract: Permanent

Hours: 37 hours per week, Monday to Friday

On-call: Planned rota including evenings, weekends and bank holidays

Additional: Essential Car User Allowance + mileage

The Opportunity

We are recruiting on behalf of an established not-for-profit organisation for an experienced Service Manager to lead the delivery of high-quality supported accommodation services across Luton.

This is a senior operational role responsible for leading a team of Team Leaders, Coordinators and Support Coaches, ensuring residents receive safe, effective and person-centred support that promotes independence and positive outcomes.

Key Responsibilities as a Service Manager

• Lead and manage the supportedhousing service and wider operational team.
• Recruit, motivate, coach and develop Team Leaders, Coordinators and Support Coaches.
• Ensure high standards of resident support, safeguarding, risk management and tenancy sustainment.
• Monitor KPIs including occupancy, voids, rent collection, arrears and service performance.
• Ensure compliance with relevant legislation, regulation, policies and best practice.
• Work closely with local authorities, commissioners and external partner agencies.
• Oversee complaints, audits, safeguarding and service improvement activity.
• Manage budgets, income and resources effectively, ensuring value for money.
• Produce performance reports and drive continuous improvement.
• Contribute to the development of the wider supportedhousing service and organisational strategy.

About You

We are looking for an experienced manager from a housing, supported accommodation, homelessness, social care or related support environment.

You will have:

• Proven experience leading and developing teams.
• Experience supporting vulnerable people and promoting independence.
• Strong knowledge of safeguarding, risk management and service delivery.
• Excellent communication, leadership and relationship-building skills.
• Strong decision-making, organisational and problem-solving abilities.
• Experience monitoring performance and using data to improve services.
• High emotional intelligence, resilience and professionalism.
• Full UK driving licence and access to a vehicle.

Experience of working with local authorities, managing budgets, developing services and working within regulated environments would be advantageous.

If you are an experienced Service Manager or an aspiring Senior/Team Leader working in SupportedHousing this is definitely an opportunity to consider!

If you feel you meet the above criteria for SupportedHousingManager please apply within. For more details please call the number provided.