Service Manager

£32,800 to £32,800 per year, Competitive

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 12/08/2026

About this job

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs. Every role within Eden Futures is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm, while being supported to live meaningful, fulfilled lives in line with their wishes and choices. Safeguarding is our proactive, everyday practice. You will be expected to remain vigilant, professionally curious, and responsive, always acting in the best interests of the individuals we support. Alongside this, you will live our company values, recognising that how we work is just as important as what we do. As a Service Manager, you will have line management responsibility for Support Workers, leading your service effectively and ensuring that we are responsive to those we support in a caring and safe environment while ensuring we are meeting legislative obligations and compliance standards.

Please note: Eden Futures are unable to offer sponsorship for this position.

Responsibilities

• Main Responsibilities Leading Services: Creating an environment in which others have the confidence and opportunity to develop.
• Ensuring the vision of the organization is translated into everyday service delivery by supporting those within the service to capture the wider business strategy.
• Leading those you manage through supervision, training, and continuous development.
• Promoting and demonstrating a positive "can do" culture within your own practice and behaviour, encouraging these attributes within the team.
• Holding those you manage accountable by understanding the expectations of all roles within the service, ensuring the support and resources are provided.
• Making considered decisions which are then communicated in a clear and timely manner.
• Shaping Services: Gathering information that enables evidence based challenges to systems and processes, with the aim of identifying opportunities for service improvements.
• Identifying the needs of the individual referred to services and proposing a package of support.
• Designing and implementing all aspects of the commissioned package, identifying property and staffing requirements in relation to the identified needs.
• Overseeing safe recruitment and selection of employees at each level and in conjunction with HR, ensuring appropriate staffing levels are maintained.
• Delivering responsive, effective safe care and support in a person centered manner.
• Ensuring the team provides an excellent service to service users, meeting legislative and policy requirements including Safeguarding and the Mental Capacity Act along with effective risk management.
• Ensuring the service and those within it adhere to organisational, legislative and contractual obligations.
• Ensuring services meet the requirements of CQC registration.
• Establishing good relationships with families, commissioners, advocates and other professionals involved in the care of the individual.
• In conjunction with other departments, confirm the delivery of contracted hours and establish payment arrangements are in place.
• Identifying bespoke learning and development requirements for effectively supporting individuals where appropriate while ensuring all mandatory training is current.
• Continuously reviewing and evaluating the service to identify the potential for improvements.
• Delivering Positive Outcomes: Integrating the expectations of a broad range of stakeholders to develop a coherent, joined up and sustainable strategy which supports the delivery of quality services.
• Ensuring outcomes for those within our services are met and reviewed in recognition of personal growth and development.
• Guiding practice within the team, delivering outcomes based and person centered services.
• Assessing and managing the risks associated with developing services whilst promoting growth.
• Balancing the individual's rights and choices with delivering duty of care.
• Delivering the outcomes identified in the Quality Governance Strategy as appropriate.
• Responding to the local need, filling voids within the service in a timely manner whilst supporting individual preferences, wishes and desires.
• Supporting colleagues in monitoring and managing KPI data (e.g., employee retention, sickness absence levels and void fill).
• Partnership Working: Working in partnership with people who use our services, their families and representatives, health and social care and other professionals and colleagues to deliver and improve services.
• Enhancing the quality of our services by developing and sustaining sound relationships with key stakeholders such as those who use our services, their families, ASCH, ICBs and other agencies.
• Ensuring effective communication is established throughout the service and with external agencies.
• Identifying opportunities where working in collaboration with others within and across networks can bring added value and growth.
• Continuing Personal Development: Actively seeking opportunities and challenges for personal learning and development.
• Gaining a robust understanding of the organisation and the market along with current trends, drivers and limitations.
• Actively participating in regular management supervisions, 1:1 and reviews seeking new opportunities for personal growth.
• Developing a personal development plan and maintaining a continuing professional development journal.
• Being vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care, and proactively assisting in seeking new opportunities for growth and development of the service while protecting the Company's values and culture.
• Ensuring all new team members are appropriately recruited into the Company and analysing initial training and development needs.
• Working in conjunction with the training team to ensure all staff receive the correct training.
• In conjunction with the management team, recruiting and selecting new staff, taking an active part in the interview process.
• Leading staff in enabling service users to live fulfilling lives based around their individual needs and aspirations.
• Attending interviews for potential new packages of care and support as required with the senior management team.
• Ensuring appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users.
• Implementing induction/assessment programmes for all new service users, in conjunction with the wider management team.
• Understanding and promoting a person centered and needs led approach to deliver a quality service fully compliant with the Eden philosophy, values, policies and procedures.
• Understanding the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.) and always promoting a professional image of the service and the Company.
• Establishing and maintaining positive working relationships with key stakeholders (Adult Social Care & Health, CCGs, etc.), and ensuring effective communication is established and maintained throughout the service and with external agencies, service users and their support network.

Qualifications

• A level 3 Health and Social Care qualification or relevant career experience.
• Experience of line management and leading teams in our sector.
• Caring and compassionate, possessing a genuine passion for helping our service users achieve independence.
• Ability to remain positive when there are challenging days.

Benefits

• Paid annual leave: 25 days plus bank holidays.
• Non contractual benefits including birthday off, Group Income Protection, death in service benefit, and access to Westfield Health.
• Referral bonus of £500 for each successful Support Worker referral (unlimited).
• Apprenticeships, Continuous Professional Development opportunities, and a leadership development program.

We are an inclusive employer and commit to fair recruitment, safeguarding, and protecting those we care for and serve. All staff are vetted, selected, trained, and supervised fairly and to a high standard to provide safe, effective, compassionate care. We celebrate teamwork and recognise the contributions of our staff.