Service Manager - SAP Support Team

Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world.

We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically.

Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited.

The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions.

No two days are the same, but we believe in a flexible approach to working which we know our employees value.

Job Description

The Role

Service Improvement

• Identify and implement process improvements to enhance efficiency and quality.
• Develop and maintain documentation for processes, standards, and best practices.
• Drive automation and optimisation initiatives where possible.
• Provide guidance, coaching, and development opportunities for team members.
• Manage resource allocation and workload balancing across the team.
• Foster a collaborative and high-performing team culture.

Stakeholder Engagement

• Act as the primary point of contact for SAP service-related queries.
• Build strong relationships with business stakeholders to understand needs and priorities.
• Communicate service performance and improvement plans effectively.

Service Growth & Profitability

• Identify opportunities to expand SAP services within the organisation.
• Develop proposals for new service offerings and enhancements.
• Contribute to budgeting and cost optimisation strategies.
• Ability to provide support to wider team delivery projects and strategies where it is required, and as the team scale

Competitive salary range plus bonus and excellent benefits package

Qualifications

Requirements

• Proven experience in service management or similar role within SAP environments.
• Strong understanding of SAP support and maintenance processes.
• Excellent leadership and people management skills.
• Ability to analyse service performance data and implement improvements.
• Strong stakeholder management and communication skills.
• ITIL certification or equivalent service management framework knowledge (desirable).

Key Attributes

• Strategic thinker with a focus on operational excellence.
• Proactive and results-driven.
• Ability to balance technical detail with business priorities

Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems.

Additional Information WHAT WE OFFER

• 25 days annual leave, plus bank holidays
• Profit related Bonus (discretionary)
• Reward and recognition schemes
• Flexible working
• Private Bupa healthcare
• Life Assurance (up to 4 times annual salary)
• Matched pension contributions
• Season Ticket Loan
• Cycle to work scheme
• Buy and Sell annual leave
• Reimbursement of eye test and up to £50 towards glasses or contacts
• Corporate gym rates
• Employee Assistance Programme
• Summer and Christmas parties, along with monthly