Service Manager - Homelessness Services

The vacancy

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

The role

The role will support the delivery of Live Well Kent and Medway's mental health and wellbeing services. You will have responsibility for all referrals coming into the service, manage the incoming telephone system as well as the online and email process. You will train your team and the supporting Link staff to manage the demand and will be responsible for the quality of this vital element of the service. You will support the area manager with data management for reporting cycles in addition to managing the team responsible for initial contact with LWK&M. Good people and communication skills will be essential in this role.

Responsibilities

• Manage referrals entering the service, including the telephone system, online and email processes.
• Train the team and supporting Link staff to manage demand and ensure service quality.
• Support the area manager with data management for reporting cycles.
• Manage the team responsible for initial contact with LWK&M.

Working pattern

37.5 hours, 9.00am to 5.00pm, Mondays to Fridays with some flexibility required.

Location type

On-site

Contract type

Fixed term until 31st March 2027.

Interview date

14th July 2026.

About the contract

The contract for this role runs until 31st March 2027. We hope to extend the contract if new funding is obtained, but this isn't guaranteed at the time of writing this job advert.

The charity

Porchlight is a charity supporting people who are homeless, vulnerable, and isolated. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past. Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

The benefits

• Generous annual leave entitlements
• Generous pension scheme
• Occupational sick pay
• Occupational maternity and support pay
• Employee assistance programme
• Cycle to work scheme
• Access to mental health first aiders
• Sponsorship for professional qualifications
• Staff loans
• Hybrid and flexible working
• Life assurance