Service Management Platform (SMP) Solution Architect

Service Management Platform (SMP) Solution Architect (151026)

Job Type: Permanent

Location: Letterkenny, Co. Donegal (Hybrid - 3 days onsite per week)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role :

We're seeking a senior architect with deep, demonstrable ServiceNow architecture experience to provide end-to-end design authority for a global, enterprise-scale platform. This role will shape the target architecture for a new global instance and the delivery of new ServiceNow products and services, ensuring solutions are scalable, secure, supportable, upgradeable, and aligned with business outcomes, enterprise architecture standards, and platform leading practices.

Key responsibilities:

• The Senior SMP Solution Architect will serve as the architecture and design authority for assigned initiatives, working across business, product, enterprise architecture, security, data, integration, and engineering teams. Responsibilities include:
• Own end-to-end solution architecture from discovery and option analysis through design, build, testing, deployment, and transition to operations.
• Translate complex business and technical requirements into clear architecture blueprints, solution designs, data models, integration designs, technical specifications, and architecture decision records.
• Define and govern platform architecture principles, reusable patterns, development standards, security controls, and technical guardrails across ServiceNow products and shared platform capabilities.
• Design solutions that use ServiceNow baseline capabilities and proven patterns, challenge unnecessary customization, identify technical debt, and protect platform maintainability and upgradeability.
• Architect secure, resilient, and supportable integrations using appropriate platform capabilities and enterprise patterns, including APIs, IntegrationHub, MID Servers, identity and access controls, and data exchange mechanisms.
• Provide architecture leadership for ServiceNow data and service models, including CMDB and CSDM alignment, application and service relationships, data ownership, reconciliation, quality, lifecycle, and governance.
• Lead architecture workshops and technical design reviews; assess solution options, document trade-offs and risks, and secure alignment from business and technology stakeholders.
• Review and approve detailed designs and critical configurations, provide direction to developers and implementation partners, and verify that delivered solutions conform to the approved architecture.
• Address non-functional requirements, including performance, availability, scalability, security, privacy, compliance, operability, observability, disaster recovery, and supportability.
• Maintain current-state and target-state platform architecture documentation and support release, upgrade, environment, testing, and operational-readiness planning.
• Act as a trusted ServiceNow architecture advisor, communicate complex technical decisions clearly to senior stakeholders, and mentor architects, developers, product teams, and delivery partners.

Technical Requirements:

• Extensive experience architecting and delivering complex, enterprise-scale ServiceNow solutions, with a strong track record as a ServiceNow Solution Architect, Technical Architect, or Platform Architect.
• Deep knowledge of ServiceNow platform architecture, configuration and customization boundaries, scoped applications, data model, security model, integration patterns, release management, and upgrade considerations.
• Demonstrated ability to create and defend architecture blueprints, solution designs, roadmaps, governance standards, and technical decisions for senior business and technology audiences.
• Strong expertise across one or more ServiceNow product areas, together with the ability to design cross-product solutions using shared platform services.
• Strong understanding of CMDB, CSDM, service modelling, data governance, integrations, identity and access, platform security, performance, and operational support considerations.
• Proven experience leading architecture and design reviews, resolving complex technical issues, managing architectural risk, and guiding development teams and implementation partners.

Preferred Skills:

• ServiceNow Certified System Administrator and relevant Certified Implementation Specialist credentials required; Certified Application Developer preferred. Certified Technical Architect or Certified Master Architect is a strong asset.
• Experience with enterprise architecture, ITIL practices, software delivery life cycle, Agile delivery, testing, release management, and production transition.
• Excellent facilitation, communication, and presentation skills, with the ability to explain architectural trade-offs and influence decisions at all organizational levels.

Personal Qualities:

• Strong problem-solving abilities
• Excellent communication skills.
• Team-oriented mindset.
• Dedication to continuous learning.

Your Profile:

Essential skills/knowledge/experience:

• Minimum Degree Required: Bachelor's Degree
• Preferred Fields of Study: Information Technology, Systems Engineering, Cloud Architecture, Software Engineering, Cybersecurity.
• Minimum 5 Years of relevant experience delivering technical analysis and review.
• Minimum 5 Years of SMP Solution Architecture experience.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts (as amended) and the Equal Status Acts (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.