Service Improvement Lead

Full time Civic Recruitment Limited United Kingdom

Posted On 31/03/2026

Job Information

City Rugby

Province Warwickshire

Postal Code CV21

Job Description 3 Month Contract With A Local Authority

Role Purpose

To stabilise, restore, and improve the delivery of Waste Services by taking hands-on operational responsibility. The Service Improvement Lead will work embedded within the team to ensure services run efficiently, meet operational standards, and deliver expected outcomes.

Key Responsibilities

• Take direct operational responsibility for day-to-day service delivery.
• Identify operational failures, bottlenecks, and inefficiencies, implementing immediate fixes.
• Provide hands-on leadership and support to managers, supervisors, and staff to improve service delivery.
• Develop and implement workflows, processes, and operational standards.
• Ensure compliance with council policies, statutory requirements, and best practice.
• Monitor performance, producing regular operational reports and updates for senior management.
• Support task allocation, supervision, and prioritisation of staff activities.
• Liaise with stakeholders to resolve escalated issues promptly.

Requirements

• Proven experience in turning around underperforming services.
• Strong leadership, organisational, and problem-solving skills.
• Ability to lead and work alongside operational teams.
• Experience managing staff, processes, and service delivery.
• Knowledge of relevant statutory requirements and council policies is desirable.