Service Improvement & Reviews Officer

Service Improvement & Review Officer

Adecco are recruiting on behalf of the Local Authority for an experienced and highly skilled Service Improvement & Review Officer to join the Housing Demand team based at Perceval House, Ealing.

This is an exciting opportunity for a housing professional with strong knowledge of homelessness legislation and statutory review processes to play a key role in ensuring fair, transparent and legally compliant housing decisions.

Contract Details: Type: Temporary Pay: £26.88 per hour (PAYE) / £35.86 per hour (Umbrella) Location: Perceval House, Ealing Working Arrangements: Hybrid Hours: Full time, 35 hours per week (Monday to Friday)

Key Responsibilities: Conduct statutory homelessness and housing register reviews in line with Parts VI and VII of the Housing Act 1996 Analyse complex case files and review evidence to determine whether decisions should be upheld or overturned Produce high-quality and legally robust review decision letters Manage a complex caseload and ensure reviews are completed within statutory timescales Liaise with applicants, representatives, internal departments and external agencies Support Legal Services with County Court appeals, Judicial Reviews and legal challenges Attend court hearings and provide evidence where required Monitor review outcomes and contribute to service improvement initiatives Deliver guidance and training to officers on legislation, procedure and case law updates Maintain accurate records and performance data in line with audit and compliance requirements

Key Requirements: Strong working knowledge of the Housing Act 1996 (Parts VI and VII) and related legislation Experience conducting statutory housing or homelessness reviews Excellent written communication skills with the ability to produce detailed decision letters Ability to manage competing priorities and work within statutory deadlines Experience liaising with legal teams, stakeholders and vulnerable customers Strong organisational and analytical skills Competent using Microsoft Office and housing management systems Minimum of 5 GCSEs (or equivalent), including English and Maths, or relevant housing experience/qualification

This role requires a professional who can work independently, demonstrate sound judgement and contribute to delivering high-quality housing review services within a fast-paced local authority environment.

Apply Now:If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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