Service Engineer

Service Engineer What You Need to Know

This is a great chance to step into a hands on Service Engineer position with a focus on delivering top notch customer support and technical solutions. If you're a skilled engineer with a knack for communication and customer care, this could be the right opportunity for you.

Your New Job

You'll take on a key customer facing role, handling a range of technical tasks using company systems and following set procedures. You'll work to complete jobs safely and efficiently, keep customers in the loop, and report back as required. This is a role that values both teamwork and independence. Contract type, team size, or direct reporting lines are not specified.

Key Duties and Responsibilities

• Receive and manage tasks using electronic systems provided.
• Notify your manager and scheduling team quickly if delays occur.
• Keep customers updated with arrival times and notify them of any changes.
• Conduct visual risk assessments before starting each job.
• Provide accurate updates regarding parts used and ensure parts are pre paid when required.
• Deliver professional customer service, discuss on site recommendations, and document feedback.
• Manage regular stock checks on van or stored stock.
• Participate in training as directed.
• Liaise with on site customers and seek office support for additional or unforeseen costs.
• Maintain company property and vehicles in good condition.

What Are We Looking For?

• 1 year's experience in a similar role/environment.
• Physically fit for job requirements (medical may be required).
• Clean driving licence and willingness for licence check.
• Some experience in a similar role/environment.