Service Engineer

Job vacancy - Service Engineer Position: Service Engineer Reference: DHacs1837 Location: Swindon Salary: Dependent on experience Service Engineer - UK & Europe

We are seeking a skilled Service Engineer to support the maintenance, servicing, and technical requirements of precision dicing machines and related equipment. This is a field-based role with opportunities to work across the UK, mainland Europe, and occasionally further afield.

Key Responsibilities

• Respond to and resolve customer requests for maintenance, service, or technical assistance, with an emphasis on first time remote solutions.
• Gain an in depth understanding of dicing machines, ancillary equipment, and the dicing process, including blades, setups, and machine operation.
• Update and maintain machine manuals, data sheets, and standards documentation.
• Communicate clearly and professionally with customers and colleagues via phone, email, video conferencing, and face to face visits.
• Collaborate closely with colleagues across Sales, Service, Engineering, and Production to resolve technical issues and support new machine designs.
• Schedule and conduct customer visits for maintenance, service, and technical support, including travel planning and reporting.
• Identify opportunities for improvements or solutions to prevent recurring machine issues.
• Work efficiently and safely in compliance with health, safety, and environmental policies.
• Maintain excellent customer relationships and provide timely, accurate reports following visits.

Person Specification Education / Qualifications

• Completed Engineering Apprenticeship or equivalent engineering experience.
• Knowledge of pneumatics and the semiconductor industry is advantageous.

Professional Skills

• Proven track record as a Service Engineer, ideally in engineering, precision machinery, or industrial manufacturing.
• Strong computer literacy.

Personal Qualities

• Problem solving mindset with the ability to work independently.
• Strong customer focus and relationship building skills.
• Desire and ability to learn and understand complex machinery.
• Flexible and adaptable to meet business needs.

Physical & Travel Requirements

• Must hold a full driving licence and passport.
• Up to 50% travel, including overnight stays, across the UK, Europe, and occasionally further afield.
• Ability to lift assemblies up to 20kg safely and use compressed air and electrical testing equipment.