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Service Engineer

Posted 2 hours 14 minutes ago by FAAC Group

Permanent

Full Time

Other

London, United Kingdom

Job Description

Overview

Job Title: Service Engineers - Automatic Doors (Remote, London-Based)

Location: Remote (London-based candidates only)

Job Type: Full-time

Industry: Automatic Doors / Access Solutions

Start Date: ASAP

Salary: Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients' automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you'll need to be London-based to attend site visits and collaborate with other team members effectively.

Responsibilities

Completion of PPM, reactive & modernization/upgrade calls.
To provide customer & colleague technical support & product modernization recommendations.
Completing door safety checks & investigating door incidents & customer complaints.
To provide on site customer support to EQS customers.
To adhere to company processes & procedures & highlight improvement opportunities.
Delivering customer service & maintaining QHSE compliance at all times.
Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.
To complete mandatory box tests after all calls.
OOH rota duty.

What We're Looking For