Service Engineer - Security and Network Infrastructure

Overview

Service Engineer - Security Systems & Network Infrastructure

Location: London Zones 1-2 Contract Type: Permanent Salary: £45,000 basic + extras

Work with cutting-edge smart building technology and integrated security systems across London. Join a company investing in your continuous professional development and technical certifications. Respond to reactive service calls and lead planned maintenance on complex infrastructure. Collaborate with a supportive team that values autonomous decision-making and innovation. Enjoy flexible working with out-of-hours support opportunities and career progression pathways.

Our client is a well-established integrator specialising in smart building technology and security systems since 1986. They are seeking a Service Engineer to join their London-based team, delivering reactive and planned maintenance on security and network infrastructure. If you're looking to advance your career in electronic security systems and IT infrastructure, this permanent role offers genuine opportunities to develop your technical expertise.

Position Overview

As a Service Engineer, you'll play a key role in maintaining and enhancing our client's security and network systems for their clients across London. You'll diagnose and resolve faults on complex electronic security systems and IT infrastructure, working both reactively and proactively. Your work directly impacts client satisfaction and system reliability, whilst contributing to the company's reputation for technical excellence and customer service in the built environment sector.

Responsibilities

• Respond promptly to reactive service calls, diagnosing and resolving faults on security systems and network infrastructure
• Perform planned maintenance on electronic security systems, ensuring optimal performance and system uptime
• Conduct fault-finding using IP-based systems, network diagnostics and manufacturer remote diagnostics portals
• Liaise with client stakeholders and third-party vendors to coordinate support and resolve technical issues
• Maintain accurate service documentation and records for all maintenance and repair activities
• Collaborate with internal technical support teams to escalate complex issues and share knowledge
• Provide recommendations for system upgrades and improvements based on client requirements
• Ensure all work complies with relevant health and safety regulations and industry standards
• Participate in an on-call rota for out-of-hours support and emergency response

Requirements

• Essential qualifications and experience: Current certification in security systems (NSI or SSAIB) or networking (CompTIA Network+, Cisco CCNA or equivalent)
• Full UK driving licence
• Minimum five GCSEs (A -C) including Maths or English
• Three A levels (A -C) or equivalent qualification
• Proven experience servicing electronic security systems
• Practical experience with IT and network infrastructure maintenance
• Strong fault-finding and diagnostic skills
• Proficiency with IP-based systems and network diagnostics tools
• Experience using manufacturer remote diagnostics portals

Desirable skills

• Experience working in smart building environments or with Building Management Systems (BMS)
• Knowledge of ITIL or similar service management frameworks
• Additional vendor certifications or technical qualifications

Company Overview

Our client is a leading integrator delivering integrated smart building technology projects and support services across the built environment. Since 1986, they've been at the forefront of innovation, helping organisations embrace sustainable long-term growth through intelligent building solutions. The company is built on a foundation of trust, shared values and excellence, fostering a collaborative culture where innovation thrives and people are empowered to work autonomously. They're committed to setting new standards in the sector through technical expertise, client-focused service and continuous investment in their team's professional development.

Benefits

• Competitive salary of £45,000 basic with additional benefits
• Continuous professional development and access to training opportunities
• Support for industry certifications and technical qualifications
• Collaborative and supportive working environment
• Autonomy to make informed decisions and contribute meaningfully to projects
• Career progression opportunities within a growing organisation

Alongside these benefits, you'll work within a value-driven environment where collaboration, trust and excellence are central. Our client fosters a supportive culture that encourages innovation and empowers you to develop your technical expertise whilst maintaining a healthy work-life balance.

How to Apply

Interested in learning more? Get in touch or apply today - we'd love to hear from you.

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