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Service Desk/Support Analyst
Posted 14 days 21 hours ago by Redimeer
£28,000 - £30,000 Annual
Permanent
Not Specified
Other
Lincolnshire, Grantham, United Kingdom, NG310
Job Description
We are looking to hire a Service Desk/ Support Analyst for a well-established Information Technology Services and Solutions company. the company develops applications for the banking industry and then migrating to a full IT services organisation.
As a Service Desk/Support Analyst, you will act as the first point of contact for IT-related queries from our client.
About You
To join us, you will need the following:
- Previous experience providing IT support.
- Exemplary customer service and problem-solving skills
- Experience in administering and supporting the latest Microsoft technologies.
- Troubleshooting skills with Microsoft Office issues (2003 and onwards)
- The ability to help and support all versions of Windows desktops.
- Knowledge of Active Directory, M365, Azure AD
- Knowledge of ITIL
Specifically, you will:
- Provide efficient and effective customer service to end-users and other stakeholders.
- Act as the first point of contact for technical service requests.
- Log and maintain chronological details throughout a service ticket lifecycle.
- Provide 1st line diagnosis and resolution.
- Respond appropriately to more complex problems through escalation.
- Prioritise and manage your workload to ensure client SLAs are met.
Benefits:
- Hybrid work options
- Annual leave plus bank holidays
- Paid days to be used for medical appointments or other health related issues
- Pension plan and life insurance
- Training and development opportunities
- Employee wellness program and perks
- Friendly and supportive team culture
- On-site parking
- Work from home
Job Type: Permanent
Pay: up to £30k per annum
Schedule: Monday to Friday on Site
Experience:
- Technical support: 3 years (preferred)
- Azure AD: 2 years (preferred)
- Microsoft Office 365: 2 years (preferred)
- Active Directory: 2 years (preferred)
Work Location: Grantham
Redimeer
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