Service Desk SME

Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent.

The Core Pillars

• Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF.
• The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment.
• Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening.
• VIP Technical Partner: Provide "white-glove" solutions for executive leadership and sensitive business functions.
• Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy.

Your Profile

• 5+ Years in high-level corporate deskside or systems engineering.
• Mastery of Windows 10/11, macOS, and the M365 ecosystem.
• Mindset: You don't just fix symptoms; you perform RCA to kill the root cause.
• Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs.

If you would be interested to apply please drop your updated CV

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.