Service Desk Lead - Hybrid Dublin

Capita is seeking a Service Desk Team Manager in Dublin, Ireland, to lead a team of Service Desk Analysts supporting the Department of Justice. The role is hybrid, based in Dublin with office attendance as needed to meet objectives, and hours typically Monday to Friday from 8:00am to 6:00pm.

You will lead, coach and develop the team, manage performance, escalate issues, and drive continuous service improvement across stakeholders and operations.