Service Desk Engineer

Role

Service Desk Engineer

Type

Contract, (initial 6 months)

Location

Ballina (Hybrid)

Your Experience & Certifications

• A minimum of 3 years of experience in both remote and on-site support, working in a technical support/helpdesk environment
• Experience of working with Microsoft authentication including Office 365 authentication and administration is required.
• Experience of Microsoft Entra and Azure Cloud an advantage.
• Familiarity with Local and Azure Active directory and security groups required.
• Experience working with Microsoft deployment tools is also a distinct advantage.
• Experience troubleshooting using remote support tools and users an advantage.
• Solid understanding of Networking protocols would be beneficial.
• Familiarity of VMware virtualisation technology and environments is a plus.
• Experience developing solutions using Microsoft Power Apps, Flow and / or BI would be beneficial.
• Microsoft Specialist in W10 or W11.
• MCP for Desktop or Server OS.
• Azure Fundamentals AZ-900 certified
• ITIL foundation level Certified at a minimum.
• N.B: A Full Clean Driver licence is mandatory requirement for this role

The roles duties and responsibilities

• Act as first point of contact for staff seeking ICT technical assistance. This includes assistance using ICT equipment and ICT software, resolving ICT issues.
• Provide accurate information on ICT services. Using your technical skills and experience Helpdesk support staff should advise and provide Information on ICT Services, Equipment and Software to staff.
• Provide second level support for Operating Systems.
• Provide Active Directory, Entra and Azure Portal support where required to support staff updates and external supplier updates for Cloud Services.

Note

This role is a Hybrid role with potential business requirements for additional days at other locations.

Contact

If you are interested in learning more about this opportunity, please drop me a message, forward your CV using the apply button or reach out to me directly via