Service Desk Engineer

Service Desk Engineer

Location: Leeds / Halifax branches
Salary: £25,000 - £30,000 + Benefits
Job Type: Full Time Hybrid working - 2 days in office after induction

Are you a tech savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast paced support environment, we want to hear from you.

What You'll Be Doing:

• Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
• Troubleshooting and resolving hardware, software, and network issues.
• Managing Microsoft 365, Active Directory, and Windows environments.
• Logging, prioritising, and escalating tickets as needed.
• Ensuring excellent customer service and technical support.

What We're Looking For:

• Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
• Strong troubleshooting and problem solving skills.
• Excellent communication and customer service abilities.
• Experience in an IT support/helpdesk/service desk environment.
• Knowledge of networking, remote desktop support, and IT security is a plus!

Why Join our client?

• Career growth opportunities & training support.
• Work in a collaborative and friendly team environment.
• Hybrid working options available.