Service Desk Engineer

At Efficio, we're not just a consulting firm; we're a team of dedicated experts committed to transforming procurement and supply chain functions. Our mission is to drive sustainable, measurable value for our clients through innovative solutions and deep industry insights. Join us and be part of a dynamic environment where your skills and ideas make a real impact.

Efficio is the world's largest specialist procurement and supply chain consultancy, with offices across Europe, North America, and the Middle East. We're a diverse team of over 1,000 individuals, representing more than 60 different nationalities and speaking 40+ languages - and we're continuing to grow rapidly!

We are recruiting for our London office where you'll be joining a growing team of nearly 500 people. London is Efficio's global Headquarters where consultants based in London will support clients across the UK and Europe with opportunity to travel globally. Our consultants provide flexible support to clients whether it is a rapid assessment, short term savings realization or embedding in a long-term partnership to deliver lasting and measurable value to clients.

What will you be doing?

• Providing Service Desk support (local and remote) to Efficio staff - as required, where appropriate, with a high level of UX and QoS
• Help deploy and maintain Efficio assets across the network
• Troubleshooting and solving hardware/software issues
• Client/Stakeholder management at all levels
• Ensure and help maintain security of data assets, network access
• Maintain and track priorities and objectives
• Maintain Asset Register/Catalogue - ensuring information is current
• Help communicate and train users in line with introduction of new solutions, technologies
• Work in accordance with agreed delivery standards and documentation including ISO 27001
• Maintain/adhere to policies, standards, and procedures - where appropriate suggest/advise changes/amendments
• Ensure work is carried out in line with agreed SLA's
• Liaising with suppliers to support our technical supply chain
• Ownership of key infrastructure (i.e. Airtime agreements, cloud services, core network)
• Respond to and diagnose major incidents and any escalated issues
• Lead internal technical projects through its complete lifecycle (inception to delivery)
• Develop and improve processes relevant to the role
• Help the team to thrive - advice, upskilling a point of technical escalation for the team
• Deliver and drive operational improvements (e.g. Automation)
• On-board new joiners and off-board leavers

Who we're looking for:

Our collaborative and inclusive culture is what makes us stand out. At Efficio, colleagues with diverse backgrounds, ideas, and viewpoints come together to identify innovative solutions for our clients - and so we're looking for our new team members to bring strong communication, empathy, and relationship-building skills to maintain this culture as we grow.

We encourage our teams to proactively innovate and challenge the status-quo, backed by strong analytical thinking and creative problem-solving abilities alongside comfortable proficiency in Excel and PowerPoint. We're looking for team members who enjoy and have experience of digging into complex challenges at a leading management consultancy or in a relevant industry position.

Strong opportunities for career growth are an important part of our offering; as such, we love seeing ambition and a proactive approach to shaping your career to your goals and interests.

Required skills / experience:

• At least 3 - 5 years' relevant experience within a hands-on technical role
• Sound understanding of ITSM tooling (such as Jira, ServiceNow, Freshdesk)
• MS Endpoint Manager/Intune
• Proven working experience in enterprise/professional environment