Service Desk Analyst

Service Desk Analyst - MacOS / Apple Devices / Cloud Technologies

Based onsite in Gloucester - possibility to go permanent

We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments, Apple devices, and modern workplace technologies, with the opportunity to learn 3D Modelling.

Key Responsibilities

• Provide end-user support and administration for MacOS, Apple laptops, and mobile devices
• Configure, deploy, and manage Apple hardware across the business
• Support modern workplace and endpoint management solutions
• Troubleshoot hardware, software, connectivity, and user-related issues
• Support device security, patching, compliance, and asset management
• Deliver excellent customer service and technical support to users at all levels

Skills & Experience Required

• Knowledge of MacOS and Apple ecosystem devices
• Experience supporting laptops, desktops, and mobile devices in enterprise environments
• Understanding of networking fundamentals and troubleshooting
• Experience with MDM tools such as Jamf is advantageous but not essential
• Knowledge of Microsoft 365 and identity/access management solutions
• Excellent communication and problem-solving skills

Desirable Skills

• Apple certifications or relevant technical certifications
• Experience in hybrid cloud environments
• Scripting or automation knowledge (Bash, PowerShell, or similar)