Service Desk Analyst

We are looking for a number of Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues.
You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone.
You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate. 

What you will be doing:
- Provide a single point of contact to internal colleagues reporting IT related issues
- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques
- Obtain both technical information and business impact to minimise downtime to colleagues

The Skills you will need:
- A passion for customer service
- Ability to flex your communication, both written and verbal
- Previous service desk experience and understanding of working to KPI's is an advantage
- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange
* skills need but not essential as training is provided

What we will offer in return:

• Day rate £132.33 + Overtime and Shift Allowance
• Opportunity based on performance to move into a Permanent role with NatWest
• 8 weeks paid training

If you're interested and you would like to know more then please apply now. IND_PC1

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.