Service Desk Analyst

Servic Desk Analyst - 1st/2nd Line Support

Duration: 3 months (with potential extension)
Location: Leeds (on-site)
Rate: £220.00 per day (Inside IR35)

We are seeking an experienced Service Desk Analyst to join a busy IT support team of six, working closely with L2 engineers and an SDM. This is an excellent opportunity to support a leading end client in Leeds on an initial 3-month contract, with the potential for extension.

Key Responsibilities:

• Provide 1st line IT support and act as the first point of contact for technical issues.

• Log, manage, and resolve incidents and service requests via ServiceNow.

• Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID.

• Provide support across O365 and M365 applications.

• Escalate complex issues to L2 support where appropriate.

• Deliver excellent customer service and maintain clear communication with end users.

Essential Skills & Experience:

• Proven experience in a service desk environment.

• Strong knowledge of Active Directory Entra/Microsoft Entra ID.

• Good understanding of O365 and M365.

• ServiceNow experience (essential).

• Strong communication and problem-solving skills.