Service Desk Administrator - ITSM & SLA Expert

A technology services firm in the United Kingdom is seeking a Service Desk Administrator to ensure high-quality service delivery. This role involves acting as the initial point of contact for end users, managing ServiceNow tickets, and facilitating effective communication among stakeholders. Candidates should have at least a year of experience in administrative roles, and a solid understanding of IT service environments. The position offers opportunities for career growth within IT service operations.