Service Designer

Service Designer - Central Government (UCD-Led Projects)

3-Month Rolling Contract | £530 per day (Inside IR35)
Fully Remote (UK-Based Only)

We are looking for a Service Designer with strong, proven experience working on UK Central Government services. You will join a public sector programme centred on improving fraud related services, applying deep user understanding and service design thinking to shape end-to-end journeys that meet Government Service Standards.

This role is ideal for a designer who thrives on tackling complex user problems, influencing strategy, and driving evidence based service improvements.

Key Responsibilities

• Lead the design of user centred services for fraud detection and prevention within a government context.
• Conduct and contribute to user research activities, synthesising insights to define user needs, current pain points, and opportunities for service improvement.
• Create and maintain key UCD artefacts such as service blueprints, journey maps, ecosystem maps, process flows, and prototypes.
• Collaborate within a multidisciplinary delivery team (researchers, PMs, interaction designers, developers, policy specialists).
• Ensure all service designs align to GDS Service Standard, accessibility guidelines, and inclusive design principles.
• Support agile ways of working, inputting into discovery, Alpha and beta phases as required.

Essential Skills & Experience

You must have:

• Proven Service Design experience within UK Central Government
• A strong track record applying UCD principles, research driven design, and evidence based decision making.
• Experience working across the full service life cycle discovery, Alpha, beta within agile teams.
• Ability to define end-to-end services, mapping interactions across people, processes, systems, and channels.
• Strong facilitation and stakeholder management skills, including workshops, playback sessions, and alignment conversations.
• Confidence working remotely while collaborating continuously with a multidisciplinary team.