Service Designer

An experienced Service Designer required to join a global brand, offering a remote based contract + exceptional rates.

You must have a strong Public Sector background and hands-on experience working to Government Digital Service (GDS) standards.

This is a Full time remote based contract, offering exceptional rates

Clearance Required: Active SC ( Must have)

You will be required to:
Lead end-to-end service design that meets real user needs and delivers policy intent
Design accessible, user-centred services across complex digital and offline journeys
Map and analyse complex service ecosystems, identifying pain points, dependencies, and opportunities
Produce clear, visual service design artefacts including service blueprints, journey maps, and process maps
Map and evidence current 'as-is' services across systems and channels (online and offline)
Facilitate workshops and co-creation sessions with users and stakeholders
Collaborate closely with multidisciplinary teams across policy, product, delivery, operations, systems, and UCD
Design in the open, sharing knowledge and working transparently (within security constraints)
Align service design with organisational goals, technical constraints, and delivery capability
Champion inclusive and user-centred design practices across the organisation
Support service strategies and transformation roadmaps
Track out-of-scope pain points for future discovery and delivery
Mentor junior designers and contribute to the wider design community
Ensure services are scalable, sustainable, and continuously improving