Service Designer

The Role:

An exciting opportunity for a Service Designer who will play a pivotal role in transforming public services

Responsibilities:

• Plan and execute co-creation workshops with stakeholders
• Apply knowledge in human factors, ethnography, and the user-centred design process to products and services
• Take account of any contextual information or service data provided by the client or team
• Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service.
• Design the Service Blueprint and prepare it to be presented and delivered to the client.
• Take steps to reduce or control any risks that cannot be eliminated.
• Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service development
• Be visible within the team and be able to engage, build trust and energise a team culture that is responsive to the service design

Skills Required:

• Extensive professional agency, consultancy and/or client-side experience in delivering, influencing, shaping direction of creating digital products and services
• Experience and knowledge of GDS standards and ways of working
• Highly independent, flexible, and adapting to evolving environments, with well-developed people skills.
• Breadth of strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
• A strong portfolio that includes a collection of real-life product examples and case studies that show your capability in design thinking with end-to-end services design practices
• The ability to be highly independent, confident, and flexible to adapt to a fluid landscape.
• The capacity to learn and adapt to new ways of working and thinking, communicating effectively through storytelling
• Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design
• A strategic approach to problem-solving and ability to think far beyond the user interface
• Experience in designing, service design blueprints, customer journey and empathy mapping
• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria

This role is remote with travel once or twice per month to the nearest office. Offices are based in London, Manchester, Newcastle or Portsmouth