Service Designer - SC Cleared

Service Designer - SC Cleared

Whitehall Resources are currently looking for a Service Designer - SC Cleared. This role will mainly be remote, with odd days needed on site.

This role requires the use of an FCSA umbrella company.

Key Responsibilities:

. Service designer to play a crucial role in shaping the overall experience of the CPA (complex process automation) service from start to finish.
. Map out the entire journey a user takes to complete a goal, ensuring a seamless experience across all touchpoints
. Conduct extensive research to understand user behaviours, needs, and pain points.
. Help in creating services that are user-centric and effective
. Work closely with various stakeholders, including Snr product managers to ensure the service aligns with both user needs and business goals
. Contribute to the strategic planning of service delivery, ensuring that the service aligns with objectives
. Oversee the implementation of service designs and continuously evaluate their effectiveness, making necessary adjustments based on user feedback and performance metrics

The platform will include:
. Provisioning & environment automation; reuse component provisioning; DevOps pipeline (plus good practice); test automation reusable framework
. Common services: Incremental implementation of content and products for common platform services, common integrations, environment non-functionals, platform assurance/accreditation, monitoring & benefits automation, reusable common components, integration with reuse services
. Developer services: Incremental implementation of content and products for policy, governance, guardrails, path to live platform services, licencing, reusable components, integration into other front door processes.

The services to be provided will also include:
. Policy, governance and guidance for the platform for the federated model of delivery in Defence
. Advice and guidance on automation and CPA architecture and technology selection
. Content to support benefits management and reuse services for the platform
. A communications campaign across Defence (including the Foundry and Defence Digital) to promote CPA awareness, provide examples, facts and figures and promote good practice
. Development of a CPA community and CPA skills
. Assessment of the pilot
. Assessment of demand for subsequent activities and production of a roadmap to support the demand
. Definition of a scorecard (for subsequent implementation) to provide analytics for the success of the platform as it scales

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.