Service Delivery Support Administrator

Devon and Somerset Fire and Rescue Service are seeking a Service Delivery Support Assistant to join our team at the Training Academy based at Exeter Airport.

The successful candidate will join us on a 12 month fixed term contract, working 37 hours per week. The role offers a competitive starting salary of £26,824 - £28,958 (gross) per annum.

About us

As the largest non metropolitan Fire and Rescue Service in England, we deliver prevention, protection and emergency response services across the counties of Devon and Somerset. We pride ourselves on our fantastic reputation, built on the dedication and expertise of our skilled workforce.

This is an exciting opportunity to support key operational departments and play an important role in helping our teams keep people safe.

About the role

As a Service Delivery Support Assistant, you will provide efficient administrative and business support to the Service Delivery teams, helping maintain the resilience and effectiveness of our Protection, Response and Training departments.

Key responsibilities

• Provide day to day administrative support across Service Delivery departments.
• Manage enquiries and direct them to the appropriate teams.
• Support managers with performance data, spreadsheets, databases and reports.
• Organise meetings, including scheduling, locations, papers and technical support.
• Support departmental resources, stock records and purchase orders.
• Carry out financial administration including procurement card reconciliation.
• Assist with inventories and annual returns.
• Liaise with internal and external stakeholders.
• Report property defects and assist with operational support tasks.

What we offer

• Flexible working arrangements
• Generous pension scheme
• Competitive annual leave entitlement
• Family friendly policies
• Physiotherapy services and wellbeing support
• Professional development opportunities
• Free gym access and fitness coaching
• Eye care and wellbeing schemes
• Blue Light Card membership and discounts
• Benenden Health healthcare options
• Sports and social groups
• Confidential counselling and mental health support
• Access to the Firefighters Charity
• Cycle to work scheme

Additional information

• The successful candidate must have the right to work in the UK before starting in role.
• A full driving licence is required to escort staff and visitors across the airfield to the Training Academy site.

Qualifications and essential criteria

• Ability to work independently and as part of a busy team.
• Customer orientated approach.
• Flexible and adaptable approach.
• Proven ability and understanding of maintaining confidentiality.
• Strong administration and time management skills.
• Knowledge of office systems and procedures.

Contact

For further information, or an informal discussion about the role, please contact Laura Hitchman - Service Delivery Support Officer via .

EEO and safeguarding statements

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy.

Fire and Rescue Authority roles are listed in Schedules of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and reprimands.

Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosures will incorporate a reasonable and proportionate response.