Service Delivery Supervisor

Service Delivery & Compliance Supervisor

Oldham

£33,113

Full-time - 37.5 hours

We're looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.

What You'll Do

• Oversee reactive service calls from start to finish

• Make sure jobs are logged, prioritised and scheduled correctly

• Provide technical guidance on faults, parts and remedial actions

• Create and manage quotes for remedial works and upgrades

• Keep SLAs on track and improve first-time fix rates

• Support PPM planning and ensure documentation is uploaded on time

• Lead, coach and support service coordinators and planners

• Handle escalations and keep service delivery moving

• Contribute technical input to tenders and new contract mobilisation

What You'll Bring

• Strong knowledge of fire and/or security systems

• Experience in service delivery, coordination or technical support

• Confidence preparing quotes and analysing costs

• Excellent diagnostic and problem-solving skills

• Ability to work within SLA-driven environments

• Strong communication and stakeholder management

• A proactive, organised and customer-focused mindset

Nice to Have

• Experience supporting tenders or bids

• Knowledge of industry standards (BS 5839, NSI, etc.)

• Familiarity with service management/CAFM systems

• Previous supervisory experience