Service Delivery Manager

Service Delivery Manager

About Aeven

Aeven is a Danish IT company specializing in digital infrastructure and IT operations. We help businesses build, manage, and secure their critical IT environments across data centers, hybrid cloud, networks, cybersecurity, applications, and SAP. Aeven provides reliable and secure IT services for organizations where stability, performance, and security are essential, supporting customers across highly regulated and business-critical industries.

We combine strong technical expertise with a collaborative, people-focused culture, giving our employees the opportunity to work on meaningful projects, develop their skills, and grow their careers.

At Aeven, we believe that great technology starts with great people.

Role overview

As a Service Delivery Manager, you are the primary point of contact for customersregardingservice delivery and operational governance. You willbe responsible forensuring stable and high-quality delivery of contracted IT infrastructure services while building trusted relationships with customer stakeholders.

Working closely with operations teams, Customer Solutions Architects, and account teams, you will ensure contractual commitments are met, service performance is maintained, and improvement opportunities are continuously identified and driven.

You will become part of Aeven's Customer Delivery organization within Operations, working alongside Service Delivery Managers, Customer Solutions Architects, and operational specialists across Denmark, Czech Republic, and the Philippines.

Together, we ensure stable operations, long-term customer partnerships, and continuous improvement of our services. We value professionalism, collaboration, trust, and a customer-first mindset.

Your Responsibilities

• Act as the primary customer contact for service delivery matters
• Build andmaintainstrong relationships with customer stakeholders
• Ensure customer satisfaction and high-quality service delivery
• Drive SLA performance, contract compliance, and service improvements
• Lead service reviews, reporting, and governance meetings
• Coordinate resolution of operational challenges and escalations
• Support onboarding of new customers and service transitions
• Manage service-related financials, invoicing, forecasting, and reporting
• Identifyopportunities foradditionalservices and business growth
• Participate in audits, contract reviews, and customer meetings
• Ensure effective Hand Over - Take Over (HoTo) from projects into operations

Your Qualifications and Experience

• Experience in Service Delivery Management, IT Operations, or a similar customer-facing role
• Understanding of IT infrastructure services and operational processes
• Experience working with service management frameworks such as ITIL
• Strong stakeholder and customer management skills
• Experience with SLA management, reporting, and service governance
• Understanding of financial follow-up, forecasting, and invoicing
• Professional fluency in English, written and spoken
• A structured and proactive approach with a focus on quality and results
• A communicative,team-oriented personality that contributes positively to collaboration and culture.

You are a strong communicator and relationship builder who enjoys working with customers and diverse teams. You bring structure, ownership, and a results-oriented mindset, while staying collaborative and solution-focused. You know how to balance customer expectations with operational realities and can navigate complexity while driving progress and delivering quality results.

You build trust through professionalism, reliability, and a positive attitude, and you contribute actively toa strong teamculture.

• Up to 6 weeks of paid time off
• 5 sick days per year
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Annual flu vaccination for free

At Aeven, we're on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way - whether you're interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.