Service Delivery Manager

Service Delivery Manager - Bio Recycling

Are you looking for a dynamic role that involves managing the safe and efficient recycling of sewage sludge for agriculture? Join Thames Water's bio recycling team as a manager responsible for the safe and efficient recycling of sewage sludge to agriculture. Build relationships with customers, landowners, and other communities, liaise with various organisations, and coordinate with the wider recycling team. Monitor sites, oversee contractor health and safety, and ensure the performance of agricultural operations in your defined area is up to standard.

This is a field-based role, covering the Essex area. 36 hours a week, Monday to Friday. This role does require a full driver's licence.

What you'll be doing as a Service Delivery Manager

• Be responsible for safely and efficiently recycling Biosolids for our customers in agriculture within a given geographical area.
• Developing, liaising with, and building relationships with farmers, landowners, agronomists, agents, and others in rural communities to maintain and build the company's reputation and credibility, thus promoting the beneficial use of Biosolids as a fertiliser replacement.
• Liaising with Environmental Health and Environment Agency Officers along with local communities to ensure that the recycling operations have a minimum impact on the environment and the public.
• Coordinate with the broader recycling team to ensure the safe, effective, and efficient management of the recycling operation and contract, thereby improving financial performance.
• Manage and monitor the contractors in a defined area, promoting a robust, challenging and effective business relationship.
• Be responsible for monitoring the contractor's Health and Safety performance in a defined area.
• Source land for recycling Biosolids, building and maintaining a land bank to sustain the company's recycling requirement for now and the future.
• Take ownership of the sales process, which includes fertiliser advice, soil sampling, risk assess land to be spread and stockpiling sites, site-specific contractor liaison, order entry and work order production via Thames Water's bespoke management system and the timing of operations and the signing off order before invoicing.
• Developing and reassessing procedures and work methods to increase working and financial performance.

What you should bring to the role

• An agricultural background with a good knowledge of rural practice is essential, preferably with sales experience in a similar field such as Seed, fertiliser or agrochemical supply.
• Applications from individuals currently working in farm supervisor or management roles are encouraged.
• You must confidently talk to farmers, agronomists, and contractors.
• You must be organised, flexible, responsive to change, and able to manage your own time.
• Ideally, you will be aware of current agricultural initiatives and legislation, such as the Farming Rules for Water, the Sustainable Farming Initiative the Nitrates Directive and regenerative farming practices.
• It would be advantageous if you were FACTS or BASIS-trained.

What's in it for you?

• Offering between £37,000 and £48,000 per annum, depending on experience and skills
• Car allowance of £4500 per annum
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments - Open to all once a year.
• A wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well-being.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment).

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.