Service Delivery Manager

We are hiring a Payments Service Delivery Manager for a strategic project in the financial sector, with a strong focus on service management, operations, delivery and governance of critical payment services.

This role is ideal for a senior professional with solid banking experience and strong day-to-day exposure to:

• SEPA: SCT, SCT Inst and SDD (Core and B2B);
• Instant Payments (IPS);
• end-to-end Direct Debit processes;
• integrations across Payment Gateway, Core Banking, CSM, clearing and settlement;
• incident management, SLA monitoring and service stability;
• payment APIs and monitoring tools such as Dynatrace and Kibana;
• PSD2, open banking and the regulatory framework applicable to payments.

The position requires close interaction with business, operations, IT, architecture, security and external partners, ensuring the reliability, evolution and resilience of the payments service.

Key requirements:

• hands-on experience applying project management methodologies;
• solid operational knowledge of banking payment concepts;
• experience in service management within critical environments;
• Portuguese and English at minimum B1/B2 level;
• availability for a hybrid work model in Lisbon.

What's on offer:

• permanent contract;
• 31.000 € - 38.000 € gross p.a.
• high-visibility project with strong business impact;
• challenging and dynamic environment within a critical payments ecosystem.

Send us your updated CV to apply.